Frequently Asked Questions

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General Questions

Is this for reals?

Yes. It’s for reals. You can snap a picture of your key and receive a fresh copy in the mail a few days later. Checkout our reviews on Lifehacker and from some happy customers

How does it work?

We have to admit, we're pretty chuffed with our technology. Look at our blog posts for details on what it does.

What kinds of keys do you cut?

We cut most standard house keys and are expanding to new types of keys every week. We don't cut high security patented keys like Medeco. If you’re not sure whether we can cut your key, upload it and our system will let you know.

Between Batman & Superman, who wins in a fight?

Superman, duh... Unless Batman gets a hold of some kryptonite, but thats just fighting dirty.

Whats the best way to take a picture of a key?

Check out our guide on how to take a good picture of your key. Large, in-focus pictures are the best, where we can see all of the markings on the key

How long will it take for my keys to get to me?

We analyze, cut, and send your key the same day you submit your payment. The US Postal Service does the rest. The USPS sometimes take between 2 to 5 days to deliver your mail.

Do you cut car keys?

Not yet. Soon...

But how will I know if he/she's the one?

You'll know. Your heart will tell you. Also, listen to your mother. She knows.

What if my key doesn't work?

It doesn't happen often, but sometimes new keys just don't work like they should. If you happen to get a copy that doesn't work, get in touch with us at and we'll do you right. Promise.


Do you ship outside the US?

Not yet.

How much does shipping cost?


Can I expedite shipping?

We can’t yet accommodate expedited shipping.

Can I pick up my key locally?

Yes, if you have a business account with us and are in the San Francisco Bay Area. Contact us about setting one up.